GLPI

Overview

GLPI (Gestionnaire Libre de Parc Informatique) is a well-known free and open-source IT Service Management (ITSM) platform.

It provides a unified web interface for managing IT assets, service requests, incidents, tickets, workflows and technical documentation. GLPI can be used as a helpdesk, an asset inventory system and a CMDB (Configuration Management Database) for tracking computers, servers, software, licenses, network devices and lifecycle information.

On our site, GLPI is primarily used for inventory management because of the relatively small number of computers and network devices on site.

Key Features

• IT asset inventory and lifecycle tracking
• Incident, request and ticket management
• Service desk and helpdesk functions
• CMDB for documenting relationships between resources and services
• Software and license management
• Knowledge base and technical documentation
• Centralized web administration

Why GLPI?

GLPI provides a structured and centralized view of the IT environment.

Typical use cases include:

• Keeping track of computers, printers and network equipment
• Recording software installations and licenses
• Documenting infrastructure components
• Managing support requests and incidents
• Maintaining an up-to-date inventory of IT assets

Documentation

This repository contains links to concise documentation intended for local administrators and volunteers.

Reference Manual

A technical overview of GLPI concepts, architecture and administration.

User Guide

A practical guide describing the most common operations performed by end users and administrators.

Official Resources

• Official Website: https://glpi-project.org
• Documentation: https://glpi-project.org/documentation/
• Community: https://glpi-project.org/community/

License

GLPI is distributed under the GNU General Public License (GPL).

This repository contains documentation and references related to GLPI and does not include the GLPI application itself.