Documentation
Posted: Sun Jul 19, 2026 3:41 pm
GLPI (Gestionnaire Libre de Parc Informatique) is a well-known free and open-source IT Service Management (ITSM) platform.
It provides a unified web interface for managing IT assets, service requests, incidents, tickets, workflows and technical documentation. GLPI can be used as a helpdesk, an asset inventory system and a CMDB (Configuration Management Database) for tracking computers, servers, software, licenses, network devices and lifecycle information.
On my site, GLPI is primarily used for inventory management because of the relatively small number of computers and network devices on site.
Key Features
IT asset inventory and lifecycle tracking
Incident, request and ticket management
Service desk and helpdesk functions
CMDB for documenting relationships between resources and services
Software and license management
Knowledge base and technical documentation
Centralized web administration
See https://glpi-project.org/documentation/
It provides a unified web interface for managing IT assets, service requests, incidents, tickets, workflows and technical documentation. GLPI can be used as a helpdesk, an asset inventory system and a CMDB (Configuration Management Database) for tracking computers, servers, software, licenses, network devices and lifecycle information.
On my site, GLPI is primarily used for inventory management because of the relatively small number of computers and network devices on site.
Key Features
IT asset inventory and lifecycle tracking
Incident, request and ticket management
Service desk and helpdesk functions
CMDB for documenting relationships between resources and services
Software and license management
Knowledge base and technical documentation
Centralized web administration
See https://glpi-project.org/documentation/